Shipping

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email.

We take this time to confirm your order and, more importantly, to handcraft your jewelry from scratch.

You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.

Currently, we do not ship to the United Kingdom

Due to the impact of Brexit on our business and logistics, we are currently unable to ship to the United Kingdom.

Express shipping

As we ship exclusively with DHL, we highly recommend providing your phone number at checkout. This allows DHL to provide real-time updates for a smooth and successful delivery.

All our products are handcrafted in the Netherlands

As we handcraft all our jewelry ourselves, each order is shipped directly from our studio or a nearby DHL service point (our silver elements are uniquely handcrafted in Indonesia).

Duties and Taxes

Sales tax is included in our prices. However, orders shipped outside the EU may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mad Monk Jewelry is not responsible for these charges; they are the responsibility of the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us including a tracking number. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your delivery confirmation email, please contact us at happytohelp@madmonkjewelry.com with your name and order number, and we will look into it for you.

Damaged Goods

In the event your order arrives damaged, please email us as soon as possible at happytohelp@madmonkjewelry.com with your order number and a photo of the item’s condition.

If a package arrives visibly damaged due to transit, please refuse the delivery from the courier if possible. Then, contact us at happytohelp@madmonkjewelry.com.

Returns and Refunds

We accept returns up to 30 days after delivery, provided the item is unused and in its original condition with the Mad Monk tag still attached.

Please note

We will refund the full order amount minus the initial shipping costs and any incurred delivery fees.

Always contact us before returning any items.

If you have any further questions, please don't hesitate to contact us at happytohelp@madmonkjewelry.com