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Complaints & reviews

Complaints procedure

Things don't always go exactly as planned. We recommend that you first report complaints to us by emailing Happytohelp@madmonkjewelry.com. We respond within a few working days and will do our utmost to find a solution together.

If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Authenticity of reviews

We believe it is important that reviews give a fair picture of our products and service. Our reviews are therefore managed impartially by WebwinkelKeur.

WebwinkelKeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.

Our customers are not rewarded for writing reviews. No discounts or other gifts are given.

Cookies and privacy

Worldwide delivery

We ship our bracelets worldwide directly from our studio

Easy returns

Easy returns in 30 days

A+ grade natural stones

We only use genuine and non dyed natural stones

Handmade in the Netherlands

Every bracelet is handmade in our Dutch studio

How to measure your wrist View measuring instructions

A bracelet only fits well when the size is right. Measure your wrist first — it takes half a minute.

With a measuring tape

  1. Measuring your wrist with a tape1Wrap the tape around your wrist, just above the wrist bone (like in the photo).
  2. Measuring your wrist with a tape2Pull the tape tight — not loose.
  3. Measuring your wrist with a tape3Read the exact number of centimeters and enter it, for example 17.5 cm.

No measuring tape? Use a piece of string

  1. Measuring your wrist with a string1Wrap a piece of string tightly around your wrist.
  2. Measuring your wrist with a string2Mark the point where the string meets.
  3. Measuring your wrist with a string3Measure the string up to the mark with a ruler.