Complaints & reviews

Complaints procedure

Things don't always go exactly as planned. We recommend that you first report complaints to us by emailing Happytohelp@madmonkjewelry.com. We respond within a few working days and will do our utmost to find a solution together.

If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Since February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform, available at https://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file it via this European Union platform.

Authenticity of reviews

“We believe it is important that reviews give a fair picture of our products and service. Our reviews are therefore managed impartially by WebwinkelKeur.

WebwinkelKeur has taken measures to guarantee the authenticity of reviews. You can read about these measures here.

Our customers are not rewarded for writing reviews. No discounts or other gifts are given.”