Frequently Asked Questions
Questions about our bracelets
Our Mad Monk cilinder is made from s925 sterling silver, which means that 92,5% of the material used is pure silver. In order to make silver harder and able to be worn as a jewelry other metals (7,5%) are added. This form of silver is the highest quality of silver in the jewelry market. To make the cilinder more durable and to prevent the silver to prematurely oxidize we've added an additional layer of white rhodium, which is a common way to strengthen silver jewelry.
The elastic we use in all of our bracelets is basically the positive outcome of a long proces of testing different materials. We've tested its durability during stretch tests, and are safe to say that there is no better elastic out there for sure. Our bracelets can last for years with proper care.
All the stones in our bracelets are 100% real and checked by us. We absolutely take distance from any fake, or enhanced stone beads in the market. Most of our stones are the highest quality there is, and for the other part are the ones that despite the fact of them not beeing the highest grade in gemoligy quality terms, they still look freaking awesome.
You've got 30 days to reconsider if you want to keep your bracelet, but keep in mind that a return is not possible when you have worn the bracelet.
Check our returns page here.
The average wristsize for men is 18 cm (7.1 inch) and the average wristsize for woman is 16.5 cm (6.5 inch) you can check how to measure your wrist here.
Yes, if you need your bracelet resized you should contact us first at email@example.com including your ordernumber. when we've had contact with each other you can go here.
Questions about Shipping and Returns
When you live in the Netherlands, Belgium or Germany your order will usually arrive within 1 to 3 days after order processing (1-3 days), for the rest of the world it's common that your package arrives in 7-10 days after order processing (1-3 days). We tend to deliver superfast however, we do make this bracelets ourselves and it can be rather busy sometimes. Check out our full shipping page here.
If you want to return your order please contact our team at firstname.lastname@example.org after you've checked our full returns page, which you can check here.
We use a complete network to allways ensure you of the fastest delivery possible. We use the services of couriers as PostNL, DHL, UPS and FEDEX.